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Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Call us!

Plans and Pricing

  • How do I sign up?

    Registering to Osmos Cloud is as simple as opening an email account, just follow these simple steps to get started:


    Step 1

    Go to osmoscloud.com and click on the Try it for Free button and enter the following information:

    Name and Last Name

    Business Mail

    Business Name


    Click on Create account




    Select your language 



    Assign your USER NAME and URL. The URL could be your business name. 



    IMPORTANT!! With this information, you will be login to your account. 


    Select your plan and click next to select your business activity, enter a referral coupon code if you have one and select your country. Don't forget to read our Terms of Service and Privacy Policy before agreeing. 




    Step 2

    Once you clicked on "Create account" go to your email and look for your activation email. 



    NOTE: If you didn't get the activation email review that the email used when creating the account is correctly spelled. You can also check your SPAM. If everything is fine you can re-send the verification email. 



    Click to verify your account or copy-paste the link in your browser. 




    Step 3

    When clicking on the link you will be taken to a screen in where you need to create your password and assign your security question.



    NOTE: When creating your password follow the password rules provided on this screen. 


    Step 4

    Click on Save and you will be taken to your personalized the login screen. Now you just need to login to your account. 



    TIP: We suggest clicking on "Remember me" to save your login information on this browser. 

  • Can I cancel a yearly subscription?

    If you have a yearly subscription, there is no cancellations or refunds.

  • What is your refund policy?

    We do not and cannot refund money, it is up to you to cancel the service at any time. 

    Please read our Terms of Service here:

    http://osmoscloud.com/Terms-of-service

  • Osmos Plans, 30-day Free trial and Plan Migration

    Plans

    If you want to learn more about the different plans and prices you can check our website for more information. Other plans may be available when creating your account. 

    These are some of the available plans. You can add extra users and remove them as you need.  

    • Osmos Free
    • Osmos CRM
    • Osmos Quote Lite
    • Osmos Quote
    • Osmos Business

    For annual plans the user come pre-defined like this (+1, +3, +5, +10 and +20 users) . Example: If you want to the plan Osmos Quote that comes with 3 users and you want to add other 2 users you will have to take the +3 users option. 


    30-day Free Trials

    When you subscribe to any paying plan you get 30-days free trial. If you decide to make a payment before the 30 days are over, your card will be charged but the remaining days will be kept. So if you open your account on the 15th and you pay on the 5th, you will be billed in advance for the new cycle that starts on the 15th. 

    Plan Migration

    When you migrate from a paying plan to another paying plan your monthly billed will be prorated. If you migrate from the Free plan to a paying plan your account won't qualify for the 30-days free trial, even if you have subscribed less than 30 days ago.

    Annual plans can not be downgraded.  Annual plans get 2 months for free and can not be downgraded. When upgrading a plan before the renewal date, the current plan will be cancelled and the new plan will be activated for 12 months WITHOUT the 2 free months


  • Monthly and Annual Plans - Methods of payment

    MONTHLY

    The best way to pay for your Osmos plan is by Credit Card. You will be billed monthly on the same day that you subscribe and your plan will be active right away. You can cancel anytime; this will stop the recurring billing. 

    ANNUALLY 

    If you wish to subscribe to an annual plan you can pay by making a wire transfer to our Bank in Canada or Mexico (Only for clients in Mexico). We will need to provide you with a quote and the bank details. Once the payment is confirmed from our end your plan will be active within the next 24 hours. You can not cancel an annual plan. The plans are renewed every year and you can decide to switch to be billed monthly or annually. 

    Annual plans get 2 months for free and can not be downgraded. When upgrading a plan before the renewal date, the current plan will be cancelled and the new plan will be activated for 12 months WITHOUT the 2 free months


     All prices are in USD unless otherwise specified. 


  • CFDI

    If you are in Mexico and you need to purchase CFDI you can reach us by chat and let us know how many you need.

    Each CFID is $1.5 pesos and they do not expire. Minimum purchase is 50 CFDI's.

Training and Support

  • Are there training material and videos?

    Yes, we have this user guide and several tutorial videos that you can watch in our YouTube channel: channel Osmos Cloud.


  • Free Support?

    At Osmos we offer free support for EVERYONE, no matter if you have a free account or a paying account. 

     

    Our OBJECTIVE and main purpose is to help you find out if Osmos is the right software for your business. We are not interested in pushing the sale; we believe that Osmos itself will demonstrate its capabilities and it's you who decides if we have what you need.  

     

    We understand that as a new Osmos user you may have many questions on how to use it before you decide to move with us fully. That is why we offer a 1-on-1 demo for new users. 

     

  • How to request for assistance or support?

    You can either submit a ticket or chat with us from the login screen or from the home screen Chat with us!





    Support channels

     

    1.    Free chat support - You can chat with an agent in our chat business hours. We will answer your questions by pointing you to the correct article that can be found in our guide. We also take new questions to create new articles. 

     

    2.    User guide - We keep updating and adding comprehensive articles to this user guide based on your inquiries. Please keep asking us questions :) We also try to record video tutorials based on certain processes that we find are key for Osmos use.

     

    3.    Tickets and bugs - You can either chat with us, leave a message or create a ticket to report an error or bug within Osmos.

  • How to get started?

    Once logged in, you are offered a couple of wizards that guide you and show you around Osmos. We suggest taking these wizards to familiarize yourself with Osmos and setup step-by-step your account. 


    If you have dismissed the wizard, you can always find it on the top left corner



    The available dynamic wizards you can take are: 



    1. Navigate and configure Osmos

    2. Create a Quote

    3. Manage a lead

    4. Create a quote template (Only offered the 1st time you log in)



    You can also configure your account by following these steps in the Initial Setup section from your landing page:

     

    1.    Complete and update your business profile: For more information, check: How to update my business profile?

     

    2.    Add and create accounts: For more information, check: How to add bank and accounting accounts?

     

    3.    Create your product and expenses categories: For more information, check: How to create product and expenses categories?

     

    4.    Customize your quote basic information:  For more information, check: How to change and customize my quote times and dates description?

     

    5.    Modify and add new default values for your business:  For more information, check: How to modify and add default values on Osmos?

    6.    Add a supplier: For more information, check: How to add suppliers?

     

    7.    Add your product or services catalog:  For more information, check: How to add products or services? (3 methods)

     

    8.    Add your employees and users if applicable: For more information, check: How to add users / employees / resources?

     

    You are set and ready to go!


    NOTE: Remember there is no need to enter all the information at once. You can start using it with basic data and little by little add as needed.




  • Trainning

    Training can be provided and it is useful for large teams. For $250 USD we assign you a consultant that will train your team via web conference for two straight hours.  The consultant will go over your business workflow and create real examples of how Osmos should be used. The training focuses on your necessities and we provide useful tips for your business operations. 


  • Consulting Services (Osmos Ready)

    If you want us to take care of everything related to your Osmos account the consulting service is the best way to go. 

    With the consulting service, we take care of setting up and personalizing your account based on your business requirements. After this is done we train you and we give you phone support for 30 days. 

    Contact us via chat for more information and book an appointment with one of our consultants or consult this page 


  • Premium Support (Phone and web)

    If you need a dedicated phone or web support to help you solve your questions and teach you how to use Osmos we offer you 6 hours on-demand support for $250 USD. Your time does not expire and it is discounted in batches of 30 min. Example: If the call last 15 min you will be discounted for 30 minutes. 

    How does it work? 

    A) Schedule your support

    B) Connect with one of our consultants via phone or web conference

    C) Get your questions solved

  • Want to get in touch with us?

    We offer different ways to get in touch with us, and here is the list

    If you want to learn how to use Osmos or have general questions you can:



    If you have technical difficulties or if you found an error chat with us to help us identify and correct the issue


    We do not offer phone support. If you wish to receive phone support we offer PREMIUM SUPPORT plans and Consulting Services

  • One-on-one demos?

    Free accounts: You can book a 1 FREE demo with us. We will answer any questions you may have regarding Osmos and give you an idea on how it can be used for your business (If we believe Osmos is not a good fit we will let you know).  

    We have a NO CANCELLATION / RE-BOOK POLICY.   

     

    Paying accounts: You can book a FREE demo with us and you can re-booked / postpone ONCE. We will answer any questions you may have regarding Osmos and give you an idea of how it can be used for your business. If we believe we are not a good fit for your business we will let you know.  

     

     

Troubleshooting

  • What do I do if I forget my password?

    Just click Forgot my password and follow the instructions. 




    You will have to provide the email associated with the account in order to reset your password. The reset link will be sent to your email. 




  • Why I got suddenly logoff from Osmos?

    This happened after 90 minutes of inactivity and it is a safety measure to protect your account.

    It also can happen if you try to login from a different device and you have an active session. In that case you will be asked if you want to login from the current device, if you click YES, you will be logoff from the previous device. 





  • How can I retrieve my personal login URL?

    Go directly to the login screen or click in this URL https://osmoserp.com/login. You will be asked to enter your email.

    When entered correctly you will be taken to your personal login URL that should look something like this https://osmoserp.com/login/MYBSUINESS

     

    We recommend bookmarking your URL.

  • How to change or update my password?

    Once logged in go to the top right corner, you should see the word Welcome with your name. Click and select Update password.

    Enter you current password and then your new password. The current password must match, and the new password should follow our password guidelines. Click Update



    TIP: If you don't remember your current password logout and click forget password option.  







  • I signed up but haven't received my confirmation email

    If you haven't received your confirmation email it could be because of 2 reasons:

    1) The email was not correctly written when creating the account. Check for any typos and if you find a mistake create a new account.  Example: homail.com instead of hotmail.com

    2) The email ended up on your SPAM folder. If you are using a domain name check with your network administrator to whitelist the domain osmoserp.com 

    You can resend the confirmation email from here 


    Click on "Resend verification email" 


    Then enter your email and click "Submit"



    NOTE: Because of security purposes we are unable to activate accounts. No one in Osmos can activate accounts. 


  • What happens to my information when I cancel my account?

    When you cancel your account you will have no access to it, so it is important that before canceling you back up your informationAfter 90 days of cancellation and non-renewal, Osmos will erase all your data from our server and your information cannot be retrieved.


    NOTE: You can download your database of customers, prospects and products. You can also download information from more than 30 reports and all quotes, invoices, purchase orders and vouchers in PDF format. We do not provide a database of your records. 

Osmos Cloud

  • Why was Osmos created?

    Osmos Cloud was created to provide a SALES TOOL for businesses that want to save time and increase sales by automating the QUOTING process.

    Instead of using tools that were not designed for quote creation such as Word, Excel and PowerPoint; with Osmos you can send and create beautiful quotes in SECONDS from ANYWHERE.

  • Where does Osmos keep my information?

    All your information is kept safe and secured by a 3rd party server provider (Amazon Web Services). Companies like Netflix, Unilever and Reddit use AWS services for their own applications.   

  • What do I need to use Osmos?

    To start using Osmos you'd need an Internet connection, a computer, a tablet, or a mobile phone.

  • Do I need high speed or DSL Internet connection?

    You just need a reliable Internet connection. However, high-speed connection is recommended.

  • Where is Osmos available?

    Anywhere in the world (unless it is restricted by your country).

  • Is my business information safe?

    We secure your connection with the latest Secure Sockets Layer (SSL) and all your information is hosted on one of the top server providers that companies like Netflix, Unilever and Reddit trust, Amazon Web Services.

    The SSL used it is the same encryption technology that some of the world’s top banking institutions use in order to secure data sent over the internet.

  • Is Osmos bug and error free?

    Osmos is a complex software with thousands of possible combinations and scenarios. Just think of it, every merchant has different users, and those users use Osmos on different ways. Then add to this that we are continuously adding new AWESOME features that may affect current functionalities.  

     

    So no, Osmos is not bug or error free, but rest assure once a nasty bug is discovered (like the one on the picture) we take care of it right away (Within hours).



    Please report bugs by chatting with us or submitting a ticket. Provide images, videos and description of your problem to better find and correct the bug. Remember, SMILE :) we are here to help you and resolve the error. 


  • Can I manage multiple businesses in Osmos Cloud?

    If you are interested in using Osmos Cloud for more than one business, it is best to create an additional account for your other business(s). When you create an account you personalize it in such a way that it is unique to the business for which you are opening it.

     

    What makes her unique?

    ·       The name of the business.

    ·       Registered mail.

    ·       The logo and information of the company such as address, page and telephone numbers that appear in the quotes and mail.

    ·       Your fiscal information for invoicing.

     

    In Osmos we have business owners and entrepreneurs who manage independent accounts for each of the businesses. In this way they have a better control of the sales of each business and the commercial management.

Examples and Cases of Use

Support