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How to request for assistance or support?

You can either submit a ticket or chat with us from the login screen or from the home screen Chat with us!

Support channels


1.    Free chat support - You can chat with an agent in our chat business hours. We will answer your questions by pointing you to the correct article that can be found in our guide. We also take new questions to create new articles. 


2.    User guide - We keep updating and adding comprehensive articles to this user guide based on your inquiries. Please keep asking us questions :) We also try to record video tutorials based on certain processes that we find are key for Osmos use.


3.    Tickets and bugs - You can either chat with us, leave a message or create a ticket to report an error or bug within Osmos.